Delivery information

  Delivery costs (DHL) to the UK

The shipping costs are only 11,90 €.

The minimum order value is 50 €.

Delivery within 3-7 days

  EXPRESS delivery (DHL) to the UK

If you order with DHL Express before midday, your parcel will be delivered within 1 to 2 working days. The cost will be displayed during the ordering process.

If you have ordered items with different delivery times, we will ship them together in a single shipment. The delivery date for the whole order will then be the same as for the item with the longest delivery time.

Customs duties*

From 01.01.2021, consignments of goods valued at more than £135 that are outside the UK and sold directly to customers in the UK, are subject to Custom Duties.
Please bare in mind the £135 limit applies to the value of a total consignment that is imported (without the voucher under 135 pounds: voucher codes reduce the invoice value but not the value of the goods), not the separate value of individual items that are in a consignment.
Also take into account this threshold is based on the total value of your order, including transport and insurance costs, and any other taxes and charges identifiable by the customs authorities from any relevant documents.

For example: According to UK Global Online Tariff website, coffee is taxed with 6% Duty (8% when decaffeinated).
No duty is charged for orders under £135.
* This information is not legally binding. Please check with your customs office what the fees and charges are in detail.

* You can contact HM Revenue & Customs if you have further questions.

* Following link from the UK Government has useful information:

https://www.gov.uk/

For these reasons, we have set an order limit on our webshop of £135, which includes the value of the goods and shipping costs. If you wish to purchase more than £135, you will need to place 2 separate orders.

What would happen to orders over £135

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
These charges will typically be due once the shipped goods arrive at the country of destination and are not included in the product price or shipping and handling cost.

They would be the buyer’s responsibility as we are only charging the transportation fee for your order.
We would not have any responsibility on these additional charges that may apply.

You may check with your country’s customs office to determine if there will be additional costs.

Customer's responsibility

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.

If a product is seized and destroyed by the customs, we will not be responsible for the losses, product, or shipping refunds.
If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse.

Please note that packages returned by customs can sometimes take a very long time to return.

Delivery periods

The standard delivery time to the United Kingdom is on average 3-7 days. The table below shows the transit times for other countries. (in case an advance payment has been agreed upon, after the payment authorisation). Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

  Shipping to Switzerland (DHL)

The basic price for a package for Switzerland is 11.70 Euro.
From 2 kg the price increases by 1.50 Euro per kg.
We send a maximum of 28 KG in one package.
Minimum order value 50.00 € 
Delivery time: 2-4 days

Info: A VAT refund for the self-export of goods to Switzerland is unfortunately not possible due to the high administrative costs. 

  Shipping to Norway (DHL)

The basic price for a package for Norway is 12.50 euros.
From 2 kg the price increases by 1,80 Euro per kg.
We send a maximum of 28 KG in one package.
Minimum order value 50.00 € 
Delivery time: 3-5 days

 Shipment in the EU Countries (DHL)

The minimum order value for orders in the EU countries is 50,00 €.

Free shipping on all orders in the EU countries over 100,00 €.

Info: If the value of the goods falls below 100 € due to returns, the shipping costs will be charged.

For order value up to 99,99 € in the EU countries the following shipping costs apply per 30kg weight:

* No shipment to Canary Islands
** No shipment to French overseas departments and territories. (DOM-TOM)

Worldwide delivery

• We ship worldwide with DHL Express
• Fast delivery within 2-4 days
• We accept PayPal, credit cards (VISA, Mastercard and American Express), ApplePay and AmazonPay
• The minimum order value is 50,00 €
• Depending on the country of delivery and selected items, the corresponding shipping costs will be displayed directly in your shopping cart

Informations on potential customs fees and duties

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
These charges are typically be due once the shipped goods arrive in the destination country and are not included in the product price or shipping and handling cost.
Therfor these charges are the sole responsibility of the buyer as we only invoice for the transportation fee.
We are not responsible for any additional charges that may apply.

We recommend checking with your country’s customs office to determine if there will be any additional costs.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.
If a product is seized and destroyed by customs, we will not be responsible for any losses, product, or shipping refunds.

If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse.
Please note that packages returned by customs can sometimes take a very long time to be returned.

For worldwide deliveries, the return shipping costs are at the customer's expense.

Corporate customers

Corporate customers from EU countries can order VAT-free by giving your VAT identification number.